As it is contemplated in Law 3/2014 of March 27, which modifies the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by the R.D. legislative 1/2007 of November 16, the client has 14 days from the reception or collection of the order for the return of any product whose purchase is not satisfied.
For this purpose, the client must contact Fox & del Olmo by sending an email to firstname.lastname@example.org, using the following model of withdrawal document (Dismissal Document).
Para cumplir el plazo de desestimiento, basta con que la comunicación relativa al ejercicio por su parte de este derecho sea enviada antes de que venza el plazo correspondiente.
In case of rejection on your part, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery). ordinary we offer) without any delay and always before 14 calendar days from the date you inform us of your decision to withdraw from the purchase contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise indicating in the withdrawal document the form of reimbursement, in any case would incur no expense. We can retain the refund until we have received the products of the order.
The products will be returned prepaid, if possible in their original packaging, otherwise duly protected for proper transportation, as well as all accessories. Upon receipt and confirmation that the merchandise is in perfect condition, proceed as indicated above. You must return the products to the same shipping address, without any undue delay and in any case before 14 calendar days from the date you notify us of your withdrawal decision.
Fox & del Olmo reserves the right to refuse returns communicated or sent outside of the fixed deadlines or items that are not in the conditions in which they were received by the customer (improperly handled, broken, or sent in a poor packaging for their transport).